This topic

Downgraded moving from BT to EE

SimonKim — Sun, 17 Nov 2024 17:53:25 GMT

My BT contract recently expired, I was on Halo3 Fibre 250 @ £75.50/month getting average 245Mbps. On my account I was offered Fibre 900 @£90.99 / month. I called to see if I could get a better price to be sold EE package Fibre 67 All Rounder for £62.99, so far so good. How come I could get Fibre 250 and even Fibre 900 if I am not on full fibre? I cannot get any faster speeds because the computer says no!

The other thing that grates is because I went to EE from BT I am not classed as a new customer and receive the deal advertised in the media but have to pay full contract price.

Re: Downgraded moving from BT to EE

iniltous — Sun, 17 Nov 2024 18:25:15 GMT

Do you have an ONT ( mains powered Openreach box ) that your router connects to ?,
If not , you probably have Gfast , which can provide speeds upto 330Mb , but is a product that not many providers offer and BT and EE more relevantly don’t sell anymore , and although existing Gfast connections are maintained if the customer allows their minimum term to expire and continue on an out of contract basis , no new connections or recontract customers are offered it .

I suspect you are not FTTP , and that the reason you are only offered F2 ( FTTC ) is because Gfast is no longer on offer …if you have an ONT then obviously you do have FTTP , but then the option is available to move to EE under your own initiative ( simply by signing up ) and you ‘claim’ whatever any other new customers get when they join EE ,( from any ISP , or as a brand new customer , like joining from Virgin , an Alt Net , or having no previous ‘landline’ type broadband ) .

Re: Downgraded moving from BT to EE

chrisjp — Sun, 17 Nov 2024 18:44:56 GMT

"The other thing that grates is because I went to EE from BT I am not classed as a new customer and receive the deal advertised in the media but have to pay full contract price."

BT likes to claim that it and EE a "completely separate companies". However, when a BT customer tries to get a new customer deal with EE, all of a sudden BT and EE are the same company! Funny that.

Re: Downgraded moving from BT to EE

WSH — Sun, 17 Nov 2024 19:58:27 GMT

Which is the reason why I'll be going back to Sky next spring.

Wake up BT/EE. You are not the only player in the market and definitely not the cheapest!