Ordered Landline but no confirmation

mags21235 — Wed, 20 Nov 2024 15:55:59 GMT

I signed up for a landline 48 hours ago over the phone and have still not received any confirmation email of this order. I have checked my junk/spam folder and nothing there.
I have logged into my BT ID account and it says "you don't have any accounts to manage".
Trying to get help over the phone is near on impossible. Anyone know how long it should take to receive the email?

Re: Ordered Landline but no confirmation

imjolly — Wed, 20 Nov 2024 16:01:28 GMT

Do you have BT BROADBAND and trying to add phone to your package or are you trying to get phone only?

Re: Ordered Landline but no confirmation

mags21235 — Wed, 20 Nov 2024 16:06:30 GMT

Just landline (no broadband) They gave me a date in December when engineer has been booked to visit but I am just worrying as no email confirmation of order and also like to check the cost is what I was told over phone.

Re: Ordered Landline but no confirmation

iniltous — Wed, 20 Nov 2024 16:36:43 GMT

There is a pretty good chance the reason you haven’t had order confirmation is because you are ordering something very difficult to provide , a landline that isn’t using broadband ( that you pay for ) to host the service …..

Since the PSTN switch stop sell ( the exchange equipment that used to handle phone calls ) telephony in effect now needs broadband to work , in most cases the customer wants broadband as the primary product so adding telephony is straightforward, but you want telephony without broadband , so that causes issues , new IP telephony ( IP , internet protocol ) , needs broadband to work .

There are two ways BT are considering providing telephone without broadband, in this new era , now that the PSTN system is unavailable to new customers , it’s still working for telephone only that were already on it , the two options are ,

1….BT provide you with broadband for free , you don’t necessarily realise you have broadband, you are given a mains powered box that plugs into the phone line , you also plug your phone into this box , you are using IP telephony via broadband even if you don’t know it , but are only charged for the telephony ( but TBH , a standalone telephone service and a basic broadband /telephone combination are not much different in price so I don’t know why you didn’t take broadband , unless you are on a social tariff )

2…BT connect you to broadband but it’s via an ATA ( analogue telephone adapter ) in the exchange building not at your home , your phone works like a PSTN phone , but behind the scenes it’s IP telephony.

BT haven’t said the way they are going to do this , there are trials for the ATA setup , but no date for rollout ( not that I’ve seen ) and no one has posted here about getting a type of free broadband to run the telephone service , TBH , if there are some customers like this , getting free broadband to run the phone service, they may not realise the mains powered box is a type of broadband router , but no one has confirmed this type of service either .

I suspect your order was taken , it’s failed , and they are now contemplating what to do with someone like you that wants a telephone service without an associated broadband service , ( you must be in a tiny group of new customers that don’t want broadband and just the phone ) , any other provider would have just told you to go away , that you can’t have just a phone without broadband , unfortunately BT can’t do that so have to take your order and then figure it out

Re: Ordered Landline but no confirmation

chrisjp — Wed, 20 Nov 2024 17:34:51 GMT

Maybe BT should have thought through how they were going to satisfy telephony-only orders BEFORE they introduced the stop-sell for PSTN phone connections?
But then again, it appears that BT don't do a lot of thinking through stuff!

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Ordered Landline but no confirmation

Re: Ordered Landline but no confirmation

Re: Ordered Landline but no confirmation

Re: Ordered Landline but no confirmation

Re: Ordered Landline but no confirmation