This topic

Cancelling

MB2025 — Thu, 21 Nov 2024 13:22:03 GMT

Good Afternoon

I am out of contract now however I thought there would be a way to cancel online like most companies do as standard or even write an email requesting to cancel, I've never had an issue just moving home now and will obviously go for a cheaper and better option.

I am deaf so I cannot call up and speak to someone and I am extremely naive to using relay (Middle person relying my texts to bt). Is there an email address that I can use to cancel my contract?

I'm never unsure why they have made it just calls only when there are varieties of reasons why people cannot call up..grrr!

Thanks in advance for any tips or guidance!

Re: Cancelling

imjolly — Thu, 21 Nov 2024 13:44:14 GMT

try using the message us link in billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Cancelling

MB2025 — Thu, 21 Nov 2024 13:57:16 GMT

Thank you imjolly

I have attempted to try this and just says sorry our messaging team cannot help with this please call.....

not even a relay number!

thank you very much for trying to help however will get my interpreter to call up and hopefully get somewhere.

Re: Cancelling

Ali_A — Fri, 22 Nov 2024 09:35:09 GMT

Hi @MB2025

Sorry to hear you're having difficulty getting in touch with Customer Service team.

Do you have the Text Relay service set up? You can find out more about using the service at Relay UK - homepage | Relay UK - BT

You'll be able to contact Customer Service using Relay, where a guide will be able to process your request.
Contact Us - Managing your service | BT

Ali