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Taking over mums bt account using my name

Stevekill2 — Sun, 24 Nov 2024 21:06:24 GMT

My mum is elderly and account is in her name, can I take over her account and still keep number and package she’s on.

i know bt has a unfair system that you can’t change account name to a new person but surly there is a rule where it can be done on special circumstances

Re: Taking over mums bt account using my name

iniltous — Sun, 24 Nov 2024 21:16:09 GMT

You could simply change the bank account the bill is paid from and give yourself access to her on line account, that way you have ‘control’ , with no risk of the account being ceased and re provided in your name with a break in service and a different phone number allocated , AFAIK, changing the name on an existing account is only in the case of bereavement, that can change the account name from the original holder to the legal spouse .

Re: Taking over mums bt account using my name

Anonymous — Mon, 25 Nov 2024 06:30:38 GMT

@iniltous

"AFAIK, changing the name on an existing account is only in the case of bereavement, that can change the account name from the original holder to the legal spouse "

Can the name not be changed in other circumstances, eg marriage, divorce or changing name legally by deed poll?

Re: Taking over mums bt account using my name

Katie_B — Tue, 26 Nov 2024 11:58:13 GMT

Hi @Stevekill2.

Yes, this can be done for the other circumstances you have listed.

Customers will need to give us a call to discuss this further.

Katie

Re: Taking over mums bt account using my name

imjolly — Tue, 26 Nov 2024 12:26:25 GMT

@Anonymous

all the alternative suggestions you have made will have legal documentation to back up the name change whereas just taking over account and changing name because account holder elderly has no paperwork

Re: Taking over mums bt account using my name

gg30340 — Wed, 27 Nov 2024 19:52:56 GMT

@imjolly wrote:

@Anonymous

all the alternative suggestions you have made will have legal documentation to back up the name change whereas just taking over account and changing name because account holder elderly has no paperwork

In addition to that, the name change in your scenarios is to change the name of the same person who already holds the account. Not changing the name or in effect the whole account to a different named person.