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Can't cancel Xbox game pass

Graham24 — Sun, 24 Nov 2024 16:35:31 GMT

I am coming to the end of my free game pass ultimate I got when I renewed my broadband. Will it auto renew every month through my BT broadband bill?

I can't manage my game pass on my Xbox, it says I have to do it through my BT account.

When I go to the "My products" and then "Content partners" section on my BT account there's only an option to add game pass.

Re: Can't cancel Xbox game pass

Ali_A — Mon, 25 Nov 2024 12:16:56 GMT

Hi @Graham24

You should be able to cancel your Xbox subscription by going to MyBT online account > Your Products > Gaming

Ali

Re: Can't cancel Xbox game pass

Graham24 — Mon, 25 Nov 2024 12:58:56 GMT

There is no gaming section.

On the "Your products" page i have Broadband, TV, TNT Sports, Mobile. Then under them i have Content partners, which has XBox Game pass ultime with an add button. Then under that is the "Included in your product" which has BT WIFI.

Re: Can't cancel Xbox game pass

Ali_A — Mon, 25 Nov 2024 16:29:24 GMT

@Graham24

Could it be linked to your previous Broadband plan?

You may be best to call Customer Service so a member of the team can check your Xbox subscription, and help you get it cancelled if necessary.

Contact BT | Call us or chat online | BT Help

Ali