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Re: Xbox Game Pass still active after BT removed it

Ricky1210 — Sun, 24 Nov 2024 17:20:59 GMT

Hi I have the exact same issue.

I've made multiple called to BT and Microsoft please help!!

Re: Xbox Game Pass still active after BT removed it

Ali_A — Mon, 25 Nov 2024 12:19:12 GMT

Hi @Ricky1210

Do you still have a subscription showing if you go in to MyBT online account > Your Products > Gaming ?

Ali

Re: Xbox Game Pass still active after BT removed it

Ricky1210 — Mon, 25 Nov 2024 19:36:05 GMT

Ali,

Thanks for your response.

When I go to MyBT > Your products I don't have a gaming option.

I have recently left BT and the game pass subscription has expired but it is still showing as active.

Looking at other post on the forums control of the account needs to changed to Microsoft.

See this post

Solved: Xbox Ultimate game pass subscription - BT Community

Regards

Ricky

Re: Xbox Game Pass still active after BT removed it

Ali_A — Tue, 26 Nov 2024 15:08:22 GMT

Ah ok, you've actually already left BT @Ricky1210

I'd like to get this followed up to be looked into, so I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali