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I have read here that BT is rebranding to EE for domestic customers - is that correct?

chriso57 — Thu, 20 Jun 2024 12:33:42 GMT

Is BT rebranding to EE?

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

gg30340 — Thu, 20 Jun 2024 12:40:45 GMT

Yes.

https://www.bt.com/ee

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

naylor2006 — Thu, 20 Jun 2024 12:46:11 GMT

So long as they dont change the PPPOE username and password then its all good 🙂

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

chriso57 — Thu, 20 Jun 2024 21:43:37 GMT

Thank you. That was helpful and I found this: "You don’t have to switch to EE until you’re ready. For now, you can choose to stay on BT, but we recommend moving to EE to get the best experience from us."

It seems that eventually I will have to move to EE but as I have just renewed my contract I cannot until the end. This is not a problem as I would like to see how smoothly the admin support works with the transition.

It does say I will get faster speeds but it is still copper at a speed of 8.2 mbps - EE would not be able to increase the speed with the current connections.

It does look like BT are retaining business clients and letting domestic go to EE - is that correct?

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

zulu17 — Thu, 20 Jun 2024 22:16:02 GMT

Well @chriso57 you really ought to have been provided information and customised offer about EE at the time you recently recontracted on BT- Also you should be able to migrate across to EE from BT without the normal early cancellation charges if the correct process is followed.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

jac_95 — Thu, 20 Jun 2024 22:16:09 GMT

The EE brand is becoming the primary Consumer brand.

This means you may start to see the EE brand on devices and online.

When you renew your contract you'll be offered EE packages and products.

The BT brand will still exist but primarily for Business and Enterprise customers.

As for broadband speed you can check what broadband services are available to your property using the Wholesale checker:

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

chrisjp — Fri, 21 Jun 2024 03:33:40 GMT

There have been a number of horror stories recounted on this forum by BT customers who have been persuaded to migrate to EE at contract renewal time. Because BT/EE agents seem to be badly informed or badly trained (or maybe incentivised to sell particular deals), migrating customers have not received the deal that they signed up for and, in some cases, the migration has been sufficiently badly managed to mean they've been without broadband service for unacceptable timespans.

Then, when the customer complains, BT blames EE and EE blames BT.

I think the best advice, until BT & EE sort out their migration strategies, is to resist all offers by BT to move you to EE!

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

Midnight_Voice — Fri, 21 Jun 2024 09:33:42 GMT

@chriso57

There is no longer any BT TV. What was BT TV is now EE TV. So YouView, any box model, on BT or EE broadband, subscription or not, will reskin with an EE theme.

Newly supplied Pro or Mini boxes will likewise come with EE branding on the casings, though nothing has changed internally.

BT Broadband and EE Broadband are physically different though, so I expect BT routers and repeaters to maintain their BT branding.

There are now three current sorts of hardware offering EE TV though - Pro boxes, Box Minis and the EE Apple TV box. The first two sorts you can get either with BT Broadband or EE Broadband, but the Apple TV only with EE Broadband. And it’s specially modified; an Apple TV box bought retail can’t be used for this.

So unless you particularly want the (non-recording) Apple TV box instead of the Pro box, or the free pair of Minis (if the EE offer is still going) instead of the one paid-for Mini BT Broadband offers, or the different and in some ways perhaps superior EE Broadband, there’s no reason to migrate to EE Broadband at the moment.

Long term, BT will want to migrate its domestic customers to EE Broadband, but as yet, there’s not much of a carrot, and no sign of a stick 😛

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

Hunter2660 — Fri, 21 Jun 2024 15:05:41 GMT

The question about EETV with Apple TV is why do you need BT/EE Broadband? Unlike BT's multicast streams for the Pro Box, this isn't essential via Apple TV. So why constrain this version of EETV to BT/EE Broadband, other than to simplify the order process. Seems a little shortsighted to me.

I'm currently running down my BT contract as I'm now with a local broadband company having had fttp installed. (There are no future plans to build fttp through Openreach in my area). So having the option to continue with EETV with an Apple TV box would've appealed to me. So instead I've opted for the "Comcast" streaming version instead.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

Midnight_Voice — Fri, 21 Jun 2024 18:37:43 GMT

@Hunter2660

These things are often commercial rather than technical; BT/EE’s deal with Now and the other providers may be predicated on it only being available to BT and EE broadband customers.

And BT/EE may have calculated that streaming is a sprite to catch a mackerel - any extra revenue they might gain from allowing other broadband customers access they would lose on broadband revenue once customers didn’t have to take BT or EE broadband.

But is it technical? Is it organised so that without BT or EE broadband, you can’t even see where the content is, let alone access it?

But it was never really to do with multicast, as BT don’t have a monopoly on routers with multicast; unless, again, the multicast only ever comes over BT broadband, and isn’t accessible to anybody not using that?

And I then start wondering how Pro boxes on EE Broadband are served, multicast or not? Or is there that much bandwidth these days that the savings from using multicast just aren’t needed any more?

TalkTalk and Virgin operate on the same ‘no streaming without our broadband’ model; Sky never have, being more of a broadcast/streaming service with internet on the side, rather than vice versa.

But triple-play solutions need three legs on the stool; bad enough BT has already given up mobile, though at least they still have landline and VoIP.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

DarrenDev — Sat, 22 Jun 2024 10:30:08 GMT

Some quick clarifications:
You can move from BT to EE without penalty - it'll start a new 24 month contract.
We're still working on our ordering systems - some accounts are more complicated than others, resulting in orders that get stuck. We're working hard to fix all issues ASAP.
There shouldn't be any blaming between BT and EE - we're all one company, and mostly the same people regardless of which company you call.
BT Broadband and New EE Broadband are physically and logically the same, and the EE TV product works the same over it. New EE offers faster broadband speeds via a new ordering system, which can't currently support EE TV - the broadband can support it, but the ordering system can't take the order yet.
The EE TV Apple TV isn't physically modified - it's a regular device, but comes with a different remote control and has a serial number that is registered with Apple as being for EE TV. This is for contractual reasons to be allowed to offer the Freeview channels on it (same reason we can't offer it on other broadband providers).
The offer of 2 free IP Minis has now ended. The first one is free, and the second requires an additional monthly subscription.
Multicast requires that a dedicated section of the bandwidth is allocated to carry all the channels - this is only over the BT/EE network.
Multicast is still needed - Google for MAUD to see how BT have developed a way to use multicast to ease the ever increasing demand on internet bandwidth.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

Midnight_Voice — Sat, 22 Jun 2024 14:46:25 GMT

@DarrenDev

Once again, thanks for the clarifications. I thought I read somewhere here that the EE router supports WiFi6, and the BT one doesn’t - was that correct? So the in-home equipment may not be the same for EE and BT at present(?)

But of course, that does not stop the broadband coming into the disparate routers, if disparate they are, from being the same.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

DarrenDev — Sat, 22 Jun 2024 14:49:53 GMT

If you buy one of the higher speed packages (only available on EE broadband) then you'll get the WiFi 6 router. It works with any broadband speed though.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

Hunter2660 — Sat, 22 Jun 2024 14:58:26 GMT

@DarrenDevwrote:
If you buy one of the higher speed packages (only available on EE broadband) then you'll get the WiFi 6 router. It works with any broadband speed though.

@DarrenDev Could you clarify the "higher speed packages" with EE. Our broadband from BT tops at 17mbps, how would the EE package improve on that?

It's a moot point as our new fttp provider guarantees 250 down and 150 up on their cheaper package. Just curious really.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

DarrenDev — Sat, 22 Jun 2024 15:00:36 GMT

By "higher speed" I mean fttp above the 900Mbps max that BT offers.
If you can't get fttp then you wouldn't benefit from the new router.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

Hunter2660 — Sat, 22 Jun 2024 15:01:57 GMT

@DarrenDevwrote:
By "higher speed" I mean fttp above the 900Mbps max that BT offers.
If you can't get fttp then you wouldn't benefit from the new router.

Ah I see, thanks for that.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

speedtrip — Sun, 23 Jun 2024 08:27:06 GMT

Saw an offer yesterday on the BT Website for EE TV - The 'Sport Package' for £2 per month for 3 months & then £20 per month thereafter ...

Clicked on PURCHASE & the total was £69.99 - for BroadBand 24 month Contract - no mention of the TV Package I'd started off trying to switch to & purchase!

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

naylor2006 — Mon, 24 Jun 2024 10:41:37 GMT

All this focus on extra download speeds (by ISP's) gets on my nerves and yer I know its Openreach...but please lets get 200Mbps upload at least for a 900 down package, pretty much all the altnets offer same up and down speeds for similar pricing. When I see EE's 1.6Gb product having pretty much the same upload bandwidth as the 900 product it does my head in, it should be at least double.

I dont even really need 900 down at home but the 100 upload is why I went for that package.

No I cant move to an altnet because BT's TV and Sport deal is too good, well at least the 24 month contract I got!

Feel like this is a pointless off topic post, I apologise, ill go back to be constructive now and helping the good folks where I can.

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

chriso57 — Wed, 26 Jun 2024 13:20:46 GMT

Thank you.

I renewed my contract two weeks ago following a prompt from BT but there was no mention of it. They did send out an appointment for an engineer to attend last Friday automatically to test my equipment but it was a no show. I contacted them and sales could see the engineer appointment but their engineer said they had no knowledge.

I have tested my BT log in password on an EE wifi hotspot which was successful so worst case scenario is that I can use that if required.

Do you know if they will be retaining the emails @btinternet.com. Also will this community forum be accessible for EE clients as it is a godsend?

Re: I have read here that BT is rebranding to EE for domestic customers - is that correct?

DarrenDev — Wed, 26 Jun 2024 13:24:51 GMT

Email isn't offered as a service with EE, so you'll lose @btinternet.com (I'm not sure if there's still an option to pay for it separately?).
You'll still be able to use either this forum or the one at https://community.ee.co.uk/

What was the engineer visit specifically for? You've not mentioned here that you're having issues.