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Compensation for Engineer's cancelled visit

Roboman — Wed, 27 Nov 2024 12:45:14 GMT

A BT engineer's visit was scheduled for 08.00 to 10.00 on the 17/10/24. At 09.46 that day, I received a message that this visit had been cancelled. I rescheduled for the following day. I understand I am due £30.49 compensation as this original visit was cancelled with less than 24 hours notice. Please advice how to claim this.

Re: Compensation for Engineer's cancelled visit

zulu17 — Wed, 27 Nov 2024 12:50:53 GMT

Should be automatic

https://www.bt.com/help/account-and-billing/automatic-compensation

Re: Compensation for Engineer's cancelled visit

Keith_Beddoe — Wed, 27 Nov 2024 12:52:16 GMT

Its automatically credited to your bill within 30 days, usually on the next billing cycle after.

https://www.bt.com/help/account-and-billing/automatic-compensation

Re: Compensation for Engineer's cancelled visit

Roboman — Thu, 28 Nov 2024 15:38:33 GMT

Thanks for your reply. However, I have had two bills since this cancelled appointment on the 17 October and there has been no compensation credited.

Re: Compensation for Engineer's cancelled visit

Keith_Beddoe — Thu, 28 Nov 2024 16:10:30 GMT

All you can do is to call BT customer services and ask them why.