https://community.bt.com/t5/Bills-Packages/Upgrading-saga/m-p/2417014#M174837 <P>Hi</P><P>My current package runs out next week&nbsp;</P><P>I've been sent offers via email and the same offers are listed on my account. When I try to renew I get an error about postcode not matching and get asked to call to make the upgrade. When I call they tell me the offer isn't available despite me seeing it on my account! I've tried twitter, I've tried chat and customer care and still can't upgrade.</P><P>&nbsp;</P><P>Any suggestions?</P> Thu, 28 Nov 2024 11:34:25 GMT Michilin27 2024-11-28T11:34:25Z https://community.bt.com/t5/Bills-Packages/Upgrading-saga/m-p/2417014#M174837 <P>Hi</P><P>My current package runs out next week&nbsp;</P><P>I've been sent offers via email and the same offers are listed on my account. When I try to renew I get an error about postcode not matching and get asked to call to make the upgrade. When I call they tell me the offer isn't available despite me seeing it on my account! I've tried twitter, I've tried chat and customer care and still can't upgrade.</P><P>&nbsp;</P><P>Any suggestions?</P> Thu, 28 Nov 2024 11:34:25 GMT https://community.bt.com/t5/Bills-Packages/Upgrading-saga/m-p/2417014#M174837 Michilin27 2024-11-28T11:34:25Z https://community.bt.com/t5/Bills-Packages/Upgrading-saga/m-p/2417021#M174838 <P>I expect they want to sell you something more expensive, with extras you do not need&nbsp;<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> <P>You do not have to renew, you just end up on a rolling monthly contract, you do not get disconnected.</P> Thu, 28 Nov 2024 12:33:46 GMT https://community.bt.com/t5/Bills-Packages/Upgrading-saga/m-p/2417021#M174838 Keith_Beddoe 2024-11-28T12:33:46Z