This topic

Leaving BT

s600bsb — Sun, 01 Dec 2024 13:24:56 GMT

Hi. I have been trying to close my broadband/tv account all morning, but can't get through on the phone. Is there another way please? Seems odd in 2024 to have to speak to someone in order to leave BT. Thanks.

Re: Leaving BT

licquorice — Sun, 01 Dec 2024 13:29:30 GMT

No, phone is the only way.

However, if you are leaving to move to another supplier that used the Openreach network, do not contact BT. The new supplier does that when you place an order with them.

Re: Leaving BT

s600bsb — Sun, 01 Dec 2024 13:31:06 GMT

No, I am not going to be using the Openreach network. Guess I will have to keep hanging on the phone! Another reason to leave I guess..

Re: Leaving BT

Anonymous — Sun, 01 Dec 2024 13:53:13 GMT

Try the message service:

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Leaving BT

s600bsb — Sun, 01 Dec 2024 14:25:46 GMT

Tried that - saying that a call is the only way. Really is poor in 2024. Maybe something else that Ofcom should look into?

Re: Leaving BT

jac_95 — Sun, 01 Dec 2024 14:34:34 GMT

@s600bsb

If the gaining provider is onboarded onto OTS then I believe even if they use non Openreach infrastructure they still send a notification to the loosing provider about your request moving to them

https://www.thinkbroadband.com/guides/one-touch-switching

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here/

Re: Leaving BT

Anonymous — Sun, 01 Dec 2024 14:56:01 GMT

@s600bsbwrote:
Tried that - saying that a call is the only way. Really is poor in 2024. Maybe something else that Ofcom should look into?

Agreed. If you can sign up to a service online it should be compulsory to allow cancellation of that service online.

Re: Leaving BT

edbostan — Sun, 01 Dec 2024 16:25:46 GMT

Have you a local BT/EE shop? If so call in.

Re: Leaving BT

iniltous — Sun, 01 Dec 2024 18:51:55 GMT

Ever tried to leave Sky or Virgin ( not migrating away ) it’s the same , you have to call , it’s not just BT that don’t have an online or email way to quit .