Game Pass Ultimate add-on charged at increased price after cancelling

Trickside — Wed, 04 Dec 2024 09:27:49 GMT

Hi,

I activated my included Game Pass add-on on 12/11/23 and cancelled the auto-renewal on 11/11/24 after the free year expired.

I received confirmation of the cancellation but I have still been charged for this month despite not using the service.

Additionally, the add-on was quoted within MyBT to renew at £10 but I have been charged £12 on my latest bill.

Has anyone else had this problem? How do I go about making sure it definitely won't renew next month and also claim back the extra month that has been charged or at least the £2 difference in price to what was shown?

Cheers

Re: Game Pass Ultimate add-on charged at increased price after cancelling

Leanne_T — Thu, 05 Dec 2024 08:50:02 GMT

Hi @Trickside

Thanks for coming to the community 🙂

What date did you request to cancel the Game Pass? Was this after the bill date?

If you would like to get the charges looked into, please give us a call and the team will be happy to help. Our Contact BT page, has ways to get in touch.

Thanks.

Leanne.

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Game Pass Ultimate add-on charged at increased price after cancelling

Re: Game Pass Ultimate add-on charged at increased price after cancelling