This topic

BT Product Help Chat

Dave_77 — Wed, 04 Dec 2024 13:18:04 GMT

I've been trying for weeks now to get a contract updated for BT Broadband and Digital Voice.

EVERY SINGLE TIME I am on chat, it crashes. What is going on with the website?

error on line 1 at column 1: Start tag expected, '<' not found

Leanne_T — Thu, 05 Dec 2024 14:56:57 GMT

Thanks for coming back to the community and making us aware you are getting this error message when trying to chat to us.

Have you tried clearing cookies and cache and opening a new web browser?

Also, are you logged into your account when getting this error?

Speak soon.

Leanne.

Dave_77 — Thu, 05 Dec 2024 16:43:37 GMT

Hi.

@Leanne_T No, haven't tried clearing cookies and cache as they would screw up all other pages

Yes, logged into account.

Is happens on different days over a period of weeks.

Still haven't got the packages sorted.

Leanne_T — Thu, 05 Dec 2024 16:48:46 GMT

Thanks for coming back to me @Dave_77

In this case, I would suggest giving us a call and the team will help you get the packages sorted and get the error looked into for you.

Thanks 🙂

Leanne.

Dave_77 — Thu, 05 Dec 2024 17:01:22 GMT

What number do I call? The site has crashed for me and I can't get any response.

Thanks.

Chris__S — Fri, 06 Dec 2024 10:34:50 GMT

To speak to us over the phone @Dave_77 you'd just need to call 150 from a BT or EE phone, or 0330 1234 150 from any other phone.

You can find a link to our contact us page here

Chris S