This topic

Need confirmation

Mutant04 — Fri, 06 Dec 2024 15:14:15 GMT

Dear sir or madam

I have recently ordered a full fibre 150 package, with the engineer scheduled to come on the 27th December, to install.

However. It seems I'm not getting and confirmation emails. I received a text message saying thank you for your order, but I have not received an confirmation email, with my order details.

Also I cannot log in to my BTid that I set up as I have not got the verification email. I have clicked resend, but nothing has come through.

So I though I'd check using the order reference (thankfully I wrote it down, when I filling things out).

However, when I enter this reference, nothing comes up in the list.

All I want is confirmation that my order has gone through smoothly, and to get into my BTid account.

So far not a great start, (maybe I shouldn't have switched).

Any help/advice would be much appreciated

Thanks

Ian

Re: Need confirmation

licquorice — Fri, 06 Dec 2024 15:33:19 GMT

This is a customer to customer self help forum. You need to call customer services 0330 1234 150

Re: Need confirmation

Mutant04 — Fri, 06 Dec 2024 15:36:17 GMT

Oh ok, sorry. New to all this. Thanks for the advice, appreciated.

Re: Need confirmation

edbostan — Fri, 06 Dec 2024 15:53:27 GMT

It is probably because your order has not been forwarded to Openreach. I am in a similar position with Digital Voice.

Re: Need confirmation

licquorice — Fri, 06 Dec 2024 16:11:33 GMT

Digital Voice has nothing to do with Openreach.