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Compensation not paid

laura381 — Sat, 07 Dec 2024 11:36:20 GMT

I had no internet end of oct-nov. I was told automatic compensation would be paid within 30 days which has now passed. I contacted via message and was told it would appear on my next bill. I had a final bill on Nov 8th as my service changed. No further bills or communication has been received is there an email address for complaints

Re: Compensation not paid

Keith_Beddoe — Sat, 07 Dec 2024 11:55:53 GMT

@laura381

Welcome to this user forum for BT Residential phone and broadband customers.

What do you mean when you said your service changed?

Re: Compensation not paid

laura381 — Sat, 07 Dec 2024 11:58:07 GMT

My contract was ending so started a new one with EE on the 7th, final bill issued on the 8th.

Re: Compensation not paid

Keith_Beddoe — Sat, 07 Dec 2024 12:05:17 GMT

Compensation is paid towards future BT bills, but as you left BT and moved to EE, then your account would have been closed, which is most likely why you have not received it.

EE are a totally different company, so I doubt BT would be interested.