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Account Details

northshields — Mon, 09 Dec 2024 17:31:02 GMT

Whenever I try to log into "My BT" I get this message

This is happening much more often, so what would cause it please?

Leanne_T — Tue, 10 Dec 2024 08:27:20 GMT

Thanks for coming to the community.

Are you logging into the My BT app or logging into your account online?

Have you made any account changes since you last logged into your account?

Thanks 🙂

Leanne.

northshields — Tue, 10 Dec 2024 11:55:35 GMT

Leanne,

Thank you very much for taking the trouble to respond.

The problem occurred when I tried to log in online, and I have not changed any details for several years.

However, today the web site seems to be showing all my details correctly, so I will leave things until or unless it happens again.

Many thanks for your help.

Leanne_T — Tue, 10 Dec 2024 12:06:33 GMT

Thanks so much for coming back and letting me know @northshields

Glad this is all working again for you today, if this does happen again, please pop back and we will see what we can do to help.

Have a lovely day 🙂

Leanne.