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Cannot Claim BT Digital Reward

IanDuggan — Mon, 09 Dec 2024 18:02:01 GMT

Hi can someone please help me.

I have received my 'You can now claim your GBP 50 BT Digital Reward' but when I log in there is no claim button. It might be because I have an older BT account and a new BT account. The older has not been used for a number of years. I have tried the direct links in other messages on the community board but they do not work for me either.

Regards, Ian

Re: Cannot Claim BT Digital Reward

imjolly — Mon, 09 Dec 2024 18:36:54 GMT

Try billing message and they should be able to help and at least remove old account. https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Cannot Claim BT Digital Reward

gg30340 — Mon, 09 Dec 2024 19:53:56 GMT

In case your are not, you have to be out of the 14 day cooling off period before you can claim.

Re: Cannot Claim BT Digital Reward

IanDuggan — Tue, 10 Dec 2024 14:00:55 GMT

Thanks for the response. I am already past the 14 day period.

Re: Cannot Claim BT Digital Reward

IanDuggan — Tue, 10 Dec 2024 14:03:43 GMT

Thanks for your response.

I finally got through to the Messaging service. Last night was a 24 minute wait and then it had an error. This afternoon it was only a few minutes. They have claimed the reward. I am meant to get another email with more information within 7 days. Fingers crossed.

Re: Cannot Claim BT Digital Reward

Leanne_T — Tue, 10 Dec 2024 16:02:18 GMT

Thanks for coming back and letting us know @IanDuggan

If you need any further help, please pope back to the community anytime 🙂

Leanne.