https://community.bt.com/t5/Bills-Packages/Can-t-claim-Xbox-Ultimate-Game-Pass/m-p/2419326#M175217 <P>It looks like my email is associated with multiple accounts and the account switcher is not working to allow me choose the correct one.</P> <P>I have an one that is associated with EE&nbsp; *******<SPAN>&nbsp;which seems to be my default, for a product I don't think I use anymore.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>When I try to use the dropdown nothing happens, I can't claim my gamepass offer either.</P> <P>Please can someone advise? Thanks in advance!</P> <P>&nbsp;</P> <P>[mod edit: removed personal information from the public forum]</P> Fri, 20 Dec 2024 09:34:30 GMT ljjackson94 2024-12-20T09:34:30Z https://community.bt.com/t5/Bills-Packages/Can-t-claim-Xbox-Ultimate-Game-Pass/m-p/2419326#M175217 <P>It looks like my email is associated with multiple accounts and the account switcher is not working to allow me choose the correct one.</P> <P>I have an one that is associated with EE&nbsp; *******<SPAN>&nbsp;which seems to be my default, for a product I don't think I use anymore.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>When I try to use the dropdown nothing happens, I can't claim my gamepass offer either.</P> <P>Please can someone advise? Thanks in advance!</P> <P>&nbsp;</P> <P>[mod edit: removed personal information from the public forum]</P> Fri, 20 Dec 2024 09:34:30 GMT https://community.bt.com/t5/Bills-Packages/Can-t-claim-Xbox-Ultimate-Game-Pass/m-p/2419326#M175217 ljjackson94 2024-12-20T09:34:30Z https://community.bt.com/t5/Bills-Packages/Can-t-claim-Xbox-Ultimate-Game-Pass/m-p/2419335#M175218 <P>try contacting billing using message now&nbsp; &nbsp; &nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 20 Dec 2024 09:52:24 GMT https://community.bt.com/t5/Bills-Packages/Can-t-claim-Xbox-Ultimate-Game-Pass/m-p/2419335#M175218 imjolly 2024-12-20T09:52:24Z