This topic

Full fibre and Openreach problems

victorz — Fri, 20 Dec 2024 15:05:40 GMT

Is anyone else having a complete shambles of getting a working Full Fibre broadband. We've had three visits by engineers booked. The latest gave us an appointment for 8 - 1 today. Waited in for 6 hours before contacting BT, after a lengthy wait was told the the engineer had been cancelled, there a problem elsewhere that needs to be addressed and should have broadband back by 23rd. No contact from Openreach, no messages to say they've cancelled. What an absolute shambles!

Re: Full fibre and Openreach problems

Keith_Beddoe — Fri, 20 Dec 2024 15:12:53 GMT

@victorz

Unfortunate faults take priority over provisions, especially at this time of the year when Openreach`s resources are stretched.

You have no specified whether this is a new provision, or a reported fault.

It could have been a business with lost service, as they take priority over residential.

Re: Full fibre and Openreach problems

victorz — Fri, 20 Dec 2024 15:27:05 GMT

They could have informed me and not left me sitting there for 6 hours waiting! All it takes is one text

Re: Full fibre and Openreach problems

Anonymous — Fri, 20 Dec 2024 16:19:05 GMT

@victorz

"All it takes is one text"

These are communications companies - communications is what they sell, not do!

Re: Full fibre and Openreach problems

36ULW — Fri, 20 Dec 2024 18:29:34 GMT

FTTP Provision Appointments are being missed due to demand for the Service and not enough staff. Not sure about this Faults taking Priority, I worked as a CST for a number of years and I never came across that before. I know they will close Appointment Books when the Fault Rate goes up but that won’t or shouldn’t stop them from attending Provisions made before the closure.

Openreach has been letting people leave on VPL, Voluntary Leavers Packages and not replacing them. Thousands have already and Openreach want even more to leave over the next few years.

They mostly use Contractors now from a variety of Companies but even they’re struggling to recruit enough people to cope with the amount of work.