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No content partner

alidaf — Fri, 20 Dec 2024 19:29:04 GMT

I have just had a new broadband service started but I don’t have a content partner section to claim the XBox pass or the £50 digital credit. The details in my account don’t show my current subscription. I also have misophonia & hyperacusis so struggle to use the phone and there doesn’t seem to be any form of online help.

Re: No content partner

gg30340 — Fri, 20 Dec 2024 19:56:02 GMT

You need to be out of the 14 day cooling off period before you can claim.

Re: No content partner

Leanne_T — Sat, 21 Dec 2024 09:10:10 GMT

Morning @alidaf

Thanks for coming to the community.

Could you please try again after the 14 days as @gg30340 has advised and let us know how you get on?

If you need to get in touch, our contact us page has a 'message us' option to message the team to get the account looked into.

Thank you 🙂

Leanne.