This topic

Accessing MyBT

FABKONE — Sat, 21 Dec 2024 13:07:31 GMT

Hi all,

I have been trying unsuccessfully to access MyBT.

Could someone please assist with this issue?

Thanks and Regards

Re: MYBT Access Issues

FABKONE — Fri, 20 Dec 2024 15:20:48 GMT

Hi all,

Could you please advise on accessing MyBT and adding the Xbox Ultimate pass ?

I am getting the similar issue :

Thank you

Re: MYBT Access Issues

Peter_W — Fri, 20 Dec 2024 16:25:03 GMT

Good afternoon @FABKONE, thanks for reaching out to us here on the Community!

Have you tried clearing your browser cookies and made sure your device and browser are fully up to date like @DavidM has recommended above?

Peter

Re: MYBT Access Issues

FABKONE — Sat, 21 Dec 2024 13:04:18 GMT

Thank you for your reply.

I have tried unsuccessfully.

Could someone please assist with this issue?

Regards

Re: Accessing MyBT

gg30340 — Sat, 21 Dec 2024 13:16:35 GMT

Other than telling you to click on the MyBT button there is not much that forum members can do to assist with this.

You should call BT Billing 0330.1234.150 who should be able to help.

Re: Accessing MyBT

FABKONE — Sat, 21 Dec 2024 13:18:18 GMT

unfortunately, calling that number has not resolved the issue hence my using this forum....

Re: Accessing MyBT

gg30340 — Sat, 21 Dec 2024 13:28:48 GMT

Can you expand on how it did not resolve the issue?

EDIT: I have merged all your posts regarding this so as to avoid duplication.

Re: MYBT Access Issues

Christopher_G — Sat, 21 Dec 2024 13:42:25 GMT

Thanks, @FABKONE

We don't have access to your account here in the community. I recommend speaking with our customer care team again, so they can look into this further for you.

Chris