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Problem mid process whilst changing BT ID username

peter312 — Sun, 22 Dec 2024 14:38:44 GMT

I want to change my BT ID so I followed the process online. However, after clicking ok with the new email address, an error flashed up on the screen.

The new email address didn't receive a message and I can still login with the old login information.

So I tried the process again but now when I type the new email address and error comes up saying 'BTID username already exists, please try a different email address'.

Please can someone help me so that I can successfully change my username.

Many thanks

Re: Problem mid process whilst changing BT ID username

Peter_W — Mon, 23 Dec 2024 08:23:47 GMT

Hey there @peter312.

Thanks for reaching out to us here on the Community!

Just to be sure, have you followed the process for amending your username in the 'Your Details' section of My BT?

There's a breakdown of how you can do this via this thread 😊

Peter

Re: Problem mid process whilst changing BT ID username

peter312 — Mon, 23 Dec 2024 09:44:15 GMT

Good Morning, Peter,

Thanks for that. Funnily enough, that is exactly what I did although I have tried again today (at work on a different PC and browser) and this time it has worked.

All sorted now.

Thank you for taking the time to respond.

Best wishes

Peter

Re: Problem mid process whilst changing BT ID username

Peter_W — Mon, 23 Dec 2024 09:50:29 GMT

Thanks for the update @peter312, I'm really glad to hear you managed to get that sorted out!

Fingers crossed your work day goes by quickly, and have a great Christmas too 🎄

Peter