This topic

Home move, no engineer!

natswright — Mon, 23 Dec 2024 12:12:35 GMT

I booked my house move and the engineer is scheduled for today, but not confirmed. I had one open reach email saying there were issues, then no communications at all.

Is this normal? Why have they not contacted me either way?

Whats the best way to get in touch with them?

They texted on the 16th dec to say external work was needed, and would be in touch withing 8 days

Re: Home move

Keith_Beddoe — Mon, 23 Dec 2024 12:12:40 GMT

@natswright

See if anything is shown in the notes on this page.

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL
Please include all notes at the bottom.

It should indicate if there is a potential issue.

You cannot contact Openreach, only BT.

Re: Home move

natswright — Mon, 23 Dec 2024 12:14:35 GMT

It wont accept my telephone number and I have no idea what the other fields are...

Re: Home move

Keith_Beddoe — Mon, 23 Dec 2024 12:28:10 GMT

@natswright

Use the Address checker option, as shown below.

Re: Home move

natswright — Mon, 23 Dec 2024 12:31:25 GMT

Ah, thanks, I get this information?

Re: Home move

Keith_Beddoe — Mon, 23 Dec 2024 12:39:16 GMT

@natswright

That indicates FTTP is available, single stage.

Is it a new build you have moved into?

Is there an Openreach ONT already installed?

Re: Home move

natswright — Mon, 23 Dec 2024 12:38:56 GMT

Yes, 8 years old, but pretty new. The house has Virgin Fiber and a BT box on the outside of the house

Re: Home move

Keith_Beddoe — Mon, 23 Dec 2024 12:49:03 GMT

So the property is fed by copper at the moment. Perhaps Openreach did not have a spare ONT?

The optical fibre would normally take the same route as the copper. They may have visited first to see if they can get the fibre through, and discovered a blockage.

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist

Perhaps the Virgin Fibre is in the way, also a Virgin ONT may be present inside.

Re: Home move

natswright — Mon, 23 Dec 2024 13:02:22 GMT

On the phone now, seems the order was messed up, so it needs cancelling and placing again....

Re: Home move

Keith_Beddoe — Mon, 23 Dec 2024 14:00:32 GMT

And I bet they will force you to move to EE, and offer more than you need, that seems to be the way things are going, all commission driven.

Re: Home move

natswright — Mon, 23 Dec 2024 16:04:43 GMT

Yes, had to take out a new 2 year contract, £35 a month for 500mbps download, 75mbps upload.

I decided not to get a landline telephone number.

Re: Home move

Keith_Beddoe — Mon, 23 Dec 2024 16:32:06 GMT

Was that with EE?

Re: Home move

natswright — Wed, 26 Feb 2025 09:17:17 GMT

Its still through BT, but yes, the setup is EE as they seem to run the consumer side of things. Great speed, 500mbps down, 100mbps up.