EE and BT billing me twice for the same service

cifuferre — Mon, 23 Dec 2024 00:52:40 GMT

I signed a contract with BT for broadband service. The day I was supposed to have live service, technical issues... I had to deal with BT customer services on the phone and told me I had to sign a new contract with EE. A week later I had the broadband access fixed and now... I got an email from EE saying my bill is overdue (and I had already paid one to BT!). So checking my BT account it turns out they never "transferred" my services to EE, I've got 2 live contracts..I'll have to call again tomorrow and get it fixed. But honestly the level of incompetence I'm having to deal with is outstanding.

Re: EE and BT billing me twice for the same service

Peter_W — Tue, 24 Dec 2024 15:04:42 GMT

Good afternoon @cifuferre, thanks for taking the time to share your experience here.

If this has been moved over to EE then you definitely shouldn't get billed for several accounts, but there's a chance that the BT bill may have already been produced prior to the switch going through.

If you get in touch with our customer care team, they'll be able to confirm where exactly the account is active, and ensure you're not left out of pocket for the change in service.

Peter

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EE and BT billing me twice for the same service

Re: EE and BT billing me twice for the same service