https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419814#M175356 <P>I don't know but it seems to be a common thing</P> Fri, 27 Dec 2024 10:45:20 GMT SarahStar 2024-12-27T10:45:20Z https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419805#M175352 <P>Hi I am a new customer and I've had this message from openreach. I'm not able to reply so I'm not sure what to do. I can't seem to find a phone number to ring as none of the options match what I need. Can you please help. Thank you</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000002903.png" style="width: 1080px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86088i1A771B876B1AF421/image-size/medium?v=v2&amp;px=400" role="button" title="1000002903.png" alt="1000002903.png" /></span></P><P> </P><HR /><P> </P> Fri, 27 Dec 2024 09:27:43 GMT https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419805#M175352 SarahStar 2024-12-27T09:27:43Z https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419808#M175353 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/342644">@SarahStar</a>&nbsp;</P><P>Why can't you reply?</P> Fri, 27 Dec 2024 10:11:56 GMT https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419808#M175353 TimCurtis 2024-12-27T10:11:56Z https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419810#M175354 <P>Try it in all caps.</P> Fri, 27 Dec 2024 10:32:08 GMT https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419810#M175354 36ULW 2024-12-27T10:32:08Z https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419813#M175355 <P>I tried, still doesn't work unfortunately&nbsp;</P> Fri, 27 Dec 2024 10:44:58 GMT https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419813#M175355 SarahStar 2024-12-27T10:44:58Z https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419814#M175356 <P>I don't know but it seems to be a common thing</P> Fri, 27 Dec 2024 10:45:20 GMT https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419814#M175356 SarahStar 2024-12-27T10:45:20Z https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419828#M175357 <P>Yeah, seen no end of people reporting the same problem online so you’re definitely not alone.</P><P>Also given what I’ve been seeing/hearing these past few months even if you did manage to reply, ‘Yes’ it’s still a 50/50 chance they’ll show up.</P> Fri, 27 Dec 2024 13:09:59 GMT https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419828#M175357 36ULW 2024-12-27T13:09:59Z https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419836#M175358 <P>They actually just sent me another message and it let me message yes to that. No idea why it suddenly started working.</P> Fri, 27 Dec 2024 15:30:53 GMT https://community.bt.com/t5/Bills-Packages/New-customer-text-from-open-reach/m-p/2419836#M175358 SarahStar 2024-12-27T15:30:53Z