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Refund Process

northernr — Fri, 03 Jan 2025 14:51:29 GMT

I have seen in previous posts that it takes 5 working days when account is closed to receive any credit refund, currently been waiting since bill on 19th for a £700 refund

Re: Refund Process

imjolly — Fri, 03 Jan 2025 15:13:07 GMT

try contacting billing using message now and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Refund Process

Keith_Beddoe — Fri, 03 Jan 2025 15:20:25 GMT

@northernr

That seems rather a large refund, are you a BT Business user?

Re: Refund Process

northernr — Fri, 03 Jan 2025 15:38:16 GMT

I moved to EE and this is the credit on account plus refund of advance billing

Re: Refund Process

Keith_Beddoe — Fri, 03 Jan 2025 15:49:32 GMT

Have you asked for advice on the EE forum?

It still seems a large amount, as normally it would just be a month`s advance bill.

Re: Refund Process

northernr — Fri, 03 Jan 2025 16:32:36 GMT

Got through via phone. Even though it said on bill they would refund, someone had to request it. Reason so high it's a quarterly bill and it was start of billing cycle.