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Xbox gamepass

Kelseyashford2025 — Sat, 04 Jan 2025 22:02:58 GMT

Hi,

I have recently moved house and got broadband with yourselves and received a free 6 month Xbox game pass.

I am trying to activate it but it’s not giving me the options to do this.

i do have 2 accounts linked to the same email, myself and my nans so not sure if this is the reason.

i don’t have long left to activate so could you advise please?

thank you.

Re: Xbox gamepass

Keith_Beddoe — Sun, 05 Jan 2025 07:04:26 GMT

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

The only BT employees on this forum are the moderators, who no longer have account access.

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

Re: Xbox gamepass

Michael_D — Sun, 05 Jan 2025 09:22:22 GMT

Hi @Kelseyashford2025

Welcome to the community.

If you get in touch with the team as @Keith_Beddoe suggested, they'll be able to send a webform off to our back office team to get the Xbox Game Pass arranged for you, and you'd get an email within 7 working days to activate it.

If you've not heard anything in the 7 working days after speaking to the team, please let us know.

Michael