https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420545#M175476 <P>You can also text GUIDE to 61998 and you will get a call back normally within 20 mins</P> Mon, 06 Jan 2025 14:56:05 GMT Manatarms84 2025-01-06T14:56:05Z https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420538#M175474 <P>I have returned my kit on the 9th December but am still getting reminders to return it.&nbsp;<BR /><BR /></P><P>I have my tracking details but cannot get through on the telephone.&nbsp;<BR /><BR /></P><P>Is there an email address I could use?</P> Mon, 06 Jan 2025 14:30:58 GMT https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420538#M175474 ccollings39 2025-01-06T14:30:58Z https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420541#M175475 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/342779">@ccollings39</a>&nbsp;</P> <P>Select the 'message now' option on this link <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A> to have a live chat with a billing guide, they'll get you sorted.<BR /><BR /></P> Mon, 06 Jan 2025 14:43:32 GMT https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420541#M175475 Keith_Beddoe 2025-01-06T14:43:32Z https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420545#M175476 <P>You can also text GUIDE to 61998 and you will get a call back normally within 20 mins</P> Mon, 06 Jan 2025 14:56:05 GMT https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420545#M175476 Manatarms84 2025-01-06T14:56:05Z https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420547#M175477 <P>Thank you&nbsp;</P> Mon, 06 Jan 2025 15:01:04 GMT https://community.bt.com/t5/Bills-Packages/Kit-returns/m-p/2420547#M175477 ccollings39 2025-01-06T15:01:04Z