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Re: Recordings of calls with BT

John104 — Wed, 08 Jan 2025 09:05:50 GMT

Hi Peter,

I couldn't complete that online form because I do not have a mobile phone, just a landline. Where else can I make a DSAR request please - is there someone I can email?

Re: Recordings of calls with BT

Keith_Beddoe — Wed, 08 Jan 2025 09:12:36 GMT

@John104

I have moved your post to this new thread, so you can get advice from forum members.

Complete this web form, DSAR web

Re: Recordings of calls with BT

John104 — Wed, 08 Jan 2025 09:23:23 GMT

Hi, thanks, but that form requires me to enter a mobile number. I can't. I don't have a mobile phone.

Re: Recordings of calls with BT

Katie_B — Wed, 08 Jan 2025 09:25:03 GMT

Hello @John104.

Thanks for coming here.

Are you currently a BT customer?

Katie

Re: Recordings of calls with BT

John104 — Wed, 08 Jan 2025 09:38:29 GMT

Yes

Re: Recordings of calls with BT

Katie_B — Wed, 08 Jan 2025 09:52:47 GMT

Thanks so much for confirming @John104.

If you are unable to enter a mobile number, I'd recommend giving us a call so this can be completed internally.

Katie

Re: Recordings of calls with BT

John104 — Sat, 11 Jan 2025 09:12:25 GMT

Thanks Katie - can you give me the telephone number to call please?

Re: Recordings of calls with BT

Alex_H — Sat, 11 Jan 2025 14:16:55 GMT

@John104 You can call us on 0330 1234 150 and one of our guides can help submit the DSAR request on your behalf

Alex