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ORDI Request

kayfamily — Thu, 09 Jan 2025 18:38:41 GMT

Hi,

I have seen in previous threads that a moderator might be able to help in the submission of an ORDI to correct/update the Openreach database?

Could a moderator please reach out if that is the case, I'm struggling to get this done via customer service on the phone.

Thanks, Martin

Re: ORDI Request

Keith_Beddoe — Thu, 09 Jan 2025 19:22:04 GMT

@kayfamily

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

The only BT employees on this forum are the moderators, who no longer have account access.

If you are a BT customer, then if you contact BT, they can ask Openreach to update any records.

Re: ORDI Request

kayfamily — Thu, 09 Jan 2025 19:24:16 GMT

Hi @Keith_Beddoe

Thanks fro the reply, aah that's a shame. I just spent 90 minutes on the phone with customer service and in the end had to hang up as I simply wasn't getting anywhere.