https://community.bt.com/t5/Bills-Packages/Return-kit/m-p/2421211#M175575 <P>I returned my kit in July 2024 using the bag provided, and no longer have the tracking receipt as I wrongly assumed all was well as I had received a text from BT to say they had received it. I'm now getting messages saying that the kit hasn't been returned and I'll be charged £30. I can't find the tracking receipt, given the length of time since posting. What do I do?</P> Sun, 12 Jan 2025 14:53:38 GMT bluetntmo 2025-01-12T14:53:38Z https://community.bt.com/t5/Bills-Packages/Return-kit/m-p/2421211#M175575 <P>I returned my kit in July 2024 using the bag provided, and no longer have the tracking receipt as I wrongly assumed all was well as I had received a text from BT to say they had received it. I'm now getting messages saying that the kit hasn't been returned and I'll be charged £30. I can't find the tracking receipt, given the length of time since posting. What do I do?</P> Sun, 12 Jan 2025 14:53:38 GMT https://community.bt.com/t5/Bills-Packages/Return-kit/m-p/2421211#M175575 bluetntmo 2025-01-12T14:53:38Z https://community.bt.com/t5/Bills-Packages/Return-kit/m-p/2421217#M175577 <P>Call BT Billing 0330.1234.150 and explain what has happened and they shoulf be able to sort it out for you.</P> Sun, 12 Jan 2025 18:20:43 GMT https://community.bt.com/t5/Bills-Packages/Return-kit/m-p/2421217#M175577 gg30340 2025-01-12T18:20:43Z https://community.bt.com/t5/Bills-Packages/Return-kit/m-p/2421220#M175578 <P>Your text acknowledgement is the proof you need. Do a screenshot and send it to them.</P> Sun, 12 Jan 2025 20:52:28 GMT https://community.bt.com/t5/Bills-Packages/Return-kit/m-p/2421220#M175578 edbostan 2025-01-12T20:52:28Z