Account closed but still receiving email about bills

JW11 — Mon, 13 Jan 2025 15:11:00 GMT

I recently closed my landline account in December and received a final bill with a refund, however I have just received a new email stating 'Your latest bill is ready to view'. When I login to my BT account there is no new bill.

When my account was active I always used to receive an email every month stating 'Your latest bill is ready to view' however I paid quarterly and on the months when a bill was due I used to receive two emails saying there was a bill to view. It seems my email is on a list to send automatic bill emails monthly and this hasn't been deactivated when my account was closed.

Can anyone help? Thank you.

Re: Account closed but still receiving email about bills

imjolly — Mon, 13 Jan 2025 15:24:44 GMT

try contacting billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

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Account closed but still receiving email about bills

Re: Account closed but still receiving email about bills