Why are BT /EE so bleep?

antd — Mon, 13 Jan 2025 18:55:49 GMT

xmas phoned BT negociated new contract for fibre and new contract fot sons mobile.

Told mobile had to move to EE.

All done.

Then son threatened by txt mobile bill not paid (obviously payment details had not moved with his mobile contract)

20 mins on phone - new direct debit.... sorted

Then checked my online BT account - can login but no bills showing although direct debit taken for new price from my account...... 5 days ago

main Bt page from mybt says

choose how to pay you currently pay by cash - red setup now button - clicked - error page.............

Just waiting for the next F**K up ------expecting my fibre to be disconnected next........

Bt is now EE .... ye lol

then why is the mobile EE and my fibre BT (al be it taking my direct debit for payment but not showing any service on the website........

Sorry I didnt just move to Sky .....

Re: Why are BT /EE so bleep?

Christopher_G — Tue, 14 Jan 2025 08:38:59 GMT

Hi @antd

Welcome to the community.

I'm really sorry to hear of your experience with your upgrade. Have you spoken with our Customer Support team? They'll be able to go over your account and make sure everything is as it should be for you.

Chris

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Why are BT /EE so **bleep**?

Re: Why are BT /EE so **bleep**?

Why are BT /EE so bleep?

Re: Why are BT /EE so bleep?