This topic

Does a switch to EE recontract you with BT?

Callum84 — Tue, 14 Jan 2025 14:45:08 GMT

I had been intending to move from EE and received a call from retentions earlier.

I had the option to renew with BT for £35.99 or move to EE for £31.99.

Agreed to switch to EE and they were going to move my current EE sim only to a £10 unlimited data deal.

Within last hour I've had contract summary through from BT for £35.99 for a 24 month recontract with EE.

Is this a normal part of the transfer even though I agreed to the EE offer?

I've also had a text message from EE that all my discounts have been removed and I've been subscribed to a £30pm sim. Im guessing this would then become £20 eventually with the £20 off for BB customers.

I'm just a little confused with the BT order and contract and wondering if I need to query this or let it run its course.

Re: Does a switch to EE recontract you with BT?

Manatarms84 — Tue, 14 Jan 2025 15:12:19 GMT

If you move from BT to EE it would start a new contract but it would be an EE one. I suspect an error has been made with your package if it's a BT one and not what you signed up for. I would call BT and get them to look I to it as a priority and I'm sure they will sort it all out

Re: Does a switch to EE recontract you with BT?

Callum84 — Tue, 14 Jan 2025 15:23:41 GMT

Thanks.

I contacted live chat and they confirmed Its a BT order rather than EE.

Couldn't help much more than that as I don't think they were understanding that it should have been EE.

I'll give them a call and see if they can reverse the order and reinstate my sim only contract and discounts with EE.

Re: Does a switch to EE recontract you with BT?

Callum84 — Tue, 14 Jan 2025 17:34:20 GMT

Couldn't get through to BT on phone.

Did manage to speak to the outsourced retention team who took my order.

Checked their system and order is for EE and they don't know why I received a renewed contract from BT.

Received an SMS from EE with my renewed mobile contract and it does suggest I'm being moved to EE or perhaps just they've been told to expect an order.

"Hi from EE. Enjoy a £20 discount on your mobile plan, as a thank you for having broadband with us. Just a heads up, if you cancel your broadband, you'll lose the discount after seven days. Please visit ee.co.uk/go/mp-discount-removal to find out more. Thanks."

I'll give it a few days and see what happens, hopefully just a quirk in the system.

Just as long as I don't get stung for the full price of monile contract without the £20 discount.