https://community.bt.com/t5/Bills-Packages/Bill-Refund/m-p/2421419#M175624 <P>With this being a customer to customer community the mods on here do not have access to customer accounts.</P><P>I would suggest calling BT directly and speak to the billing team, they will be able to follow up on both of those things. They should open a complaint and they will keep working with you until it is fixed.</P><P>I'm sure it will be a smooth process once someone is in control and following up with everything.</P> Tue, 14 Jan 2025 18:15:46 GMT Manatarms84 2025-01-14T18:15:46Z https://community.bt.com/t5/Bills-Packages/Bill-Refund/m-p/2421417#M175622 <P>I have been promised refund after being wrongly billed and also have marker removed from my credit file. None of this has been done. What is happening?&nbsp;</P> Tue, 14 Jan 2025 18:09:09 GMT https://community.bt.com/t5/Bills-Packages/Bill-Refund/m-p/2421417#M175622 Doherty 2025-01-14T18:09:09Z https://community.bt.com/t5/Bills-Packages/Bill-Refund/m-p/2421418#M175623 <P>This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not have access to accounts.&nbsp; You would need to call BT Billing on 0330.1234.150 and ask them.</P> Tue, 14 Jan 2025 18:15:39 GMT https://community.bt.com/t5/Bills-Packages/Bill-Refund/m-p/2421418#M175623 gg30340 2025-01-14T18:15:39Z https://community.bt.com/t5/Bills-Packages/Bill-Refund/m-p/2421419#M175624 <P>With this being a customer to customer community the mods on here do not have access to customer accounts.</P><P>I would suggest calling BT directly and speak to the billing team, they will be able to follow up on both of those things. They should open a complaint and they will keep working with you until it is fixed.</P><P>I'm sure it will be a smooth process once someone is in control and following up with everything.</P> Tue, 14 Jan 2025 18:15:46 GMT https://community.bt.com/t5/Bills-Packages/Bill-Refund/m-p/2421419#M175624 Manatarms84 2025-01-14T18:15:46Z