Refund Issue After Switching Providers - Need Help

SamAu — Wed, 15 Jan 2025 13:44:22 GMT

Hi all,

I’m posting here in the hopes of getting some advice or assistance regarding a billing issue with BT.

At the start of January, I switched from BT to Sky Broadband because I couldn’t renew my BT contract at the same price. Sky took over my line early in the month, and BT confirmed my broadband services were stopping. They applied a £17.88 early termination charge, which seemed fair, and I promptly returned the router.

However, I was just charged £45.35 (my old contract’s monthly rate) on January 15th, even though the service had already ended. My BT account is now closed, so I can’t even access the bill to figure out what’s going on. I tried calling their customer service, but I got disconnected, and now I’m stuck.

Based on my math, I believe I’m owed a refund of £27.47, which is the difference between the early termination charge and the overcharge. Has anyone else dealt with something like this? Any tips on how to get this sorted quickly?

Thanks in advance for any advice!

Re: Refund Issue After Switching Providers - Need Help

Keith_Beddoe — Wed, 15 Jan 2025 13:49:48 GMT

@SamAu

You should receive a final bill with a credit for the period that you were not with BT. That will be refunded via the same bank account you paid your bill (Direct Debit) from.

Re: Refund Issue After Switching Providers - Need Help

SamAu — Wed, 15 Jan 2025 14:22:30 GMT

@Keith_Beddoe

Oh good to know, thanks for letting me know!

This topic

Refund Issue After Switching Providers - Need Help

Re: Refund Issue After Switching Providers - Need Help

Re: Refund Issue After Switching Providers - Need Help