This topic

Email address/login updated on my bt but bills still going to old adress

NathanS — Thu, 16 Jan 2025 06:58:02 GMT

Hi,

Wasn't sure which board would be best to post to but had seen someone else have the same issue a while ago and was hoping someone could help.

I have updated my login email address and removes my old email address from the settings in my bt however the bill is still going to the old email address.

Is there any way to get this rectified please?

Re: Email address/login updated on my bt but bills still going to old adress

NathanS — Thu, 16 Jan 2025 17:27:40 GMT

This has since been resolved so can be closed/deleted

Re: Email address/login updated on my bt but bills still going to old adress

Peter_W — Thu, 16 Jan 2025 18:48:19 GMT

Hi @NathanS, thanks for reaching out to us on the BT Community, and I'm glad to hear that you managed to get this resolved.

Thanks for taking the time to come back and let us know,

Peter