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Cancelling Netflix subscription

David21 — Wed, 15 Jan 2025 11:33:59 GMT

Hello, we currently pay for Netflix via BT ( it is added to our bill each month ) - can I delete the subscription online? - if so - how can I do it?

Re: Cancelling Netflix subscription

Michael_D — Thu, 16 Jan 2025 08:24:41 GMT

Hi @David21

Thanks for coming to the community.

Did you subscribe to Netflix directly with BT, or was it with Netflix but with the payment option on your bill?

Michael

Re: Cancelling Netflix subscription

David21 — Thu, 16 Jan 2025 08:36:51 GMT

Hi @Michael_D

Thanks for getting in contact.

Many years ago we subscribed to Netflix directly with BT.

When I check the account on Netflix it says that the payments are "Billed through EE TV".

David

Re: Cancelling Netflix subscription

Michael_D — Thu, 16 Jan 2025 08:56:57 GMT

Thanks @David21.

I've had a look on our Netflix on EE TV page, and that says that if it isn't part of an EE TV package and you are paying for it as an extra, you'll need to go to the Account section on www.netflix.com.

What charge on you seeing on your BT bill?

Michael

Re: Cancelling Netflix subscription

David21 — Thu, 16 Jan 2025 10:53:55 GMT

Hi @Michael_D

Thanks for the link to Netflix on EE TV.

The charge I am seeing on my bill is under the section - TV & Entertainment - and the item has the heading - "Netflix - Standard: £10.99/month".

David

Re: Cancelling Netflix subscription

Michael_D — Thu, 16 Jan 2025 10:56:48 GMT

Is there no option at all to cancel in the Account section on the Netflix website? @David21

Have you had a look to see if there is an option to remove in your My BT account?

Michael

Re: Cancelling Netflix subscription

David21 — Thu, 16 Jan 2025 11:44:29 GMT

Hi @Michael_D

Checked my BT account where there is an option to manage the Netflix account. When I click on it I am taken to the Netflix website. Checking the Netflix website I can find an option to either change my plan or delete my membership.

I am assuming that when I delete my Netflix membership ( on the Netflix website ) the payments via my BT will automatically stop - am I correct?

David

Re: Cancelling Netflix subscription

Michael_D — Thu, 16 Jan 2025 11:46:30 GMT

That's right @David21. If the account is no longer active, it would also then stop the payments, as there isn't an account to be billed for.

Michael

Re: Cancelling Netflix subscription

David21 — Thu, 16 Jan 2025 16:41:05 GMT

Hi @Michael_D

Thanks for confirming what will happen when I cancel the subscription.

David

Re: Cancelling Netflix subscription

Leanne_T — Thu, 16 Jan 2025 16:49:30 GMT

Glad you got the help you needed from the community @David21

I will pass your thanks to @Michael_D

Take care 🙂

Leanne.