https://community.bt.com/t5/Bills-Packages/BT-kit/m-p/2422064#M175757 <P>you can try contacting the billing team using message now and see if they can help but the onus on proof is with you and the lost receipt</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Mon, 20 Jan 2025 10:20:18 GMT imjolly 2025-01-20T10:20:18Z https://community.bt.com/t5/Bills-Packages/BT-kit/m-p/2422028#M175752 <P>Avoid this company!&nbsp;<BR /><BR /></P><P>I have returned the kit before I went on holiday I’ve lost the proof of sending and I’ve been on holiday and it’s been a while, I’ve called bt so many times they said it could be a delay in the warehouse but I’ve now received a final message about returning the kit or they’ll charge me ! I’ve already returned the kit I’m sick of trying to contact bt constantly letting them know I’ve already returned it I’m getting passed pillar to post I’m sick of it&nbsp;</P> Mon, 20 Jan 2025 06:45:59 GMT https://community.bt.com/t5/Bills-Packages/BT-kit/m-p/2422028#M175752 scottdalglish 2025-01-20T06:45:59Z https://community.bt.com/t5/Bills-Packages/BT-kit/m-p/2422064#M175757 <P>you can try contacting the billing team using message now and see if they can help but the onus on proof is with you and the lost receipt</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Mon, 20 Jan 2025 10:20:18 GMT https://community.bt.com/t5/Bills-Packages/BT-kit/m-p/2422064#M175757 imjolly 2025-01-20T10:20:18Z