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Re: Unable to renew contract, Diabolical Service !!

Discoll — Mon, 20 Jan 2025 11:13:01 GMT

I have exactly the same problem. I can’t get in touch with them at all now. Meanwhile I’m still paying over the odds for ‘Halo’ but can’t upgrade because of an outstanding order. The outstanding order is due to BT instigating full fibre!

Re: Unable to renew contract, Diabolical Service !!

Keith_Beddoe — Mon, 20 Jan 2025 12:49:31 GMT

I have moved your post to this new thread, so you can get advice from forum members.

Re: Unable to renew contract, Diabolical Service !!

KonchokZ — Tue, 21 Jan 2025 09:43:03 GMT

I am also in this position waiting on a full fibre order at BT/Openreach instigation. So I have an outstanding order and cannot change from Halo to something cheaper. Look forward to advice.

Re: Unable to renew contract, Diabolical Service !!

Peter_W — Tue, 21 Jan 2025 10:22:59 GMT

Hi there @Discoll.

Welcome to the BT Community.

We don't have access to accounts to check this out via these forums, but I'm confident it's something our team will be able to investigate further.

If you feel like you continue to get no updates or are unable to progress, you can also find the details of how to log this as a complaint.

Peter

Re: Unable to renew contract, Diabolical Service !!

sgr25 — Sun, 09 Feb 2025 18:51:37 GMT

Does the email address listed on the complaints code of practice even work anymore?
On my personal situation I emailed it Tuesday 4th Feb and have not even had an acknowledgment.
If it is no longer a viable contact channel then it shouldn't be persisted on the code of practice.

Re: Unable to renew contract, Diabolical Service !!

Linzi_H — Mon, 10 Feb 2025 08:32:12 GMT

Hi @sgr25

All the information on the complaints code of practice that @Peter_W has provided above is accurate.

It might take the team up to ten days to get back to you, so if you emailed on the 4th, I'd expect you to hear back later this week.

Linzi