This topic

Xbox Game Pass?

Thompson218 — Thu, 23 Jan 2025 08:56:39 GMT

There are times when I feel fobbed off.

Just over two weeks ago I had BT Ultrafast 900 installed. All has been fine with that but I got an email saying that my broadband package has "Xbox Game Pass Ultimate 12 Months" included at no extra cost. I went through the process of setting it up but was greeted by a screen similar if not identical to the one below. I phoned up and was told the message is misleading and though it said "You can activate it in the next 14 day"s what it really meant was that I can't activate for 14 days because I have a cooling off period of 14 days on the Ultrafast and I could potentially cancel the Ultrafast and still have the Xbox. So I was advised that I needed to try back on the 21st, though leave to the 22nd to be sure.

Well I've just tried again and I've been greeted with what looks like the identical message to what I had 14 days ago. So before I phone up again can anyone let me what their experience with this has been please. I certainly hope I'm not going to have a battle because the 14 days has now expired!

Thanks for any help.

[Mod edit - image with account number showing removed]

Re: Xbox Game Pass?

gg30340 — Wed, 22 Jan 2025 20:04:04 GMT

You can not activate it while still in the cooling off period. As you are now out of that period you can activate it anytime from then.

As the message states there is a maintenance problem and it supplies a phone number to call I would suggest that you call that number and if there is problem post back.

Re: Xbox Game Pass?

Thompson218 — Wed, 22 Jan 2025 20:11:40 GMT

Thank you but that is exactly what I'm going to do and wasn't the question I asked which is whether anyone else can share their own experience before I phone up which now has to be tomorrow.

Re: Xbox Game Pass?

gg30340 — Wed, 22 Jan 2025 22:24:57 GMT

What does it matter if "anyone else can share their own experience" with you because regardless of what their experience is, good or bad, you are still going to have to phone up to find out what your experience will be!

Re: Xbox Game Pass?

Thompson218 — Wed, 22 Jan 2025 23:47:31 GMT

Thought that was the idea of a community - just wanted to get an idea of what to expect.

Re: Xbox Game Pass?

gg30340 — Thu, 23 Jan 2025 00:23:28 GMT

It tells you in the message what to expect " you can submit your activation request".

Re: Xbox Game Pass?

Thompson218 — Thu, 23 Jan 2025 00:29:32 GMT

OK, I'll go away now. Thanks for your replies.

Re: Xbox Game Pass?

Manatarms84 — Thu, 23 Jan 2025 10:02:10 GMT

I had to get my activation done via customer care on the phone, I waited past the 14 days and there was no issue. The 14 days thing is so we cannot get the pass activated for the free period then cancel the contract with BT. Hope this helps @Thompson218

Re: Xbox Game Pass?

Leanne_T — Thu, 23 Jan 2025 10:52:46 GMT

Thanks for sharing your experience @Manatarms84

Glad this has been sorted for you 🙂

Leanne.

Re: Xbox Game Pass?

Thompson218 — Thu, 23 Jan 2025 11:33:21 GMT

Thanks for you feedback.

Re: Xbox Game Pass?

Thompson218 — Thu, 23 Jan 2025 12:53:40 GMT

Just an update in case anyone is able to help or change anything.

Phoning the number given does not give an option to press 1 then 2 as indicated. Instead on pressing 1 the system hangs up and sends a text message with a link to a menu screen which doesn't really have any direct link to the issue. But anyway guessing and selecting Home Phone or Broadband takes me to another menu screen listing Billing, Faults, Sales, Upgrade, Moving Home, Faults or Cancel Service. I chose Faults (?) and get a screen saying I've been sent a text and to close the screen and continue with the text. I'm loosing the will already. No text yet!! Guess I'll have to start again. Anyone any idea what I do now? I've attached the screen with the number in case anyone wants to try it.

Re: Xbox Game Pass?

imjolly — Thu, 23 Jan 2025 13:20:26 GMT

try contacting billing using message now and see if they can help or get someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Xbox Game Pass?

Thompson218 — Thu, 23 Jan 2025 13:36:45 GMT

Thanks for the suggestion. I'll give it a try inabit.

Re: Xbox Game Pass?

Thompson218 — Thu, 23 Jan 2025 16:25:59 GMT

Sorted I think. It started with an ambiguous choice on my part but the person helping me the other end was good and I'm hopeful its sorted. Tell you in 4 or 5 days!

Re: Xbox Game Pass?

Thompson218 — Sun, 02 Feb 2025 18:33:02 GMT

Thought I'd continue on this thread.

I've got the email and redeemed the code but the games that I was mostly interested in are only available via the cloud. Have I messed something up or can I access those games somehow?

Re: Xbox Game Pass?

Leanne_T — Mon, 03 Feb 2025 13:54:41 GMT

Hi @Thompson218

Thanks for coming back to us.

You can find information on the Game Pass Ultimate in the Xbox Game Pass Ultimate on BT ts and cs.

Leanne.