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Delay in getting full fibre

daviesb — Tue, 21 Jan 2025 21:50:38 GMT

Hi,

I placed an order for full fibre back in 18Dec24 - after about a week or so it showed that we would need an engineer to visit outside to run the fibre to the building - which I understand. Since then the order tracker has shown that the engineer is coming today, then the next day - today and so on - this has been for nearly a month now - and as yet - no engineer has rolled up. So instead of simply showing me when it isn't going to happen could you actually let me know when it is going to happen? you must have some idea - don't mind if it moves I understand these things but this month worth of rolling daily isn't really helping - thnx

Re: Delay in getting full fibre

Keith_Beddoe — Wed, 22 Jan 2025 06:56:50 GMT

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

The only BT employees on this forum are the moderators, who no longer have account access.

Re: Delay in getting full fibre

iniltous — Wed, 22 Jan 2025 10:24:37 GMT

You could check your SNN ( survey network note ) on this site , using your address
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If it says something like this
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed partial DIG , then excavation is needed that may be expensive and require permits etc and could introduce significant delay , what does your address show ?

Re: Delay in getting full fibre

daviesb — Wed, 22 Jan 2025 21:57:43 GMT

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed Not Evaluated.

Re: Delay in getting full fibre

iniltous — Wed, 22 Jan 2025 22:26:59 GMT

Not evaluated underground is not a particularly helpful survey note , but should mean the installation is two stage , KCI2 , the first stage to confirm what exists or doesn’t ( so duct or not ducted ) if no duct then excavation work is required to provide a duct from the footpath to your house wall ….FYI , property built in the 1960’s until early 1990’s (approximately) was not ducted , and 1990s onwards duct was the standard method of provision, when was your property built ?

Re: Delay in getting full fibre

daviesb — Wed, 22 Jan 2025 23:14:07 GMT

1732 🙂

Re: Delay in getting full fibre

iniltous — Thu, 23 Jan 2025 08:56:26 GMT

Unusual for property that old to not be fed overhead or cable on wall if it’s a part of a terrace, unless it’s a detached or ‘stately home’ type of deal the feed is similar the the way mains electricity is delivered …..it’s no surprise that the underground feed is unevaluated with a property this old there is a decent chance the existing copper was put underground without anything being recorded , delays may be for reasons such as if the address is listed or any type of ‘preservation’ requirement by the council as an example the footpath were cobbles rather than more modern types , asphalt or pavers , if a situation like that the council may make the reinstatement so expensive that providers simply walk away

Re: Delay in getting full fibre

angrycustomer101 — Thu, 23 Jan 2025 14:52:37 GMT

Count yourself lucky - I've been waiting 6 months now, and no joy.