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BT / TNT Monthly SPORTS Pass

minniedog — Fri, 24 Jan 2025 22:59:09 GMT

I have recently spoke on chat with a BT customer advisor regarding this problem and they stated from 24 January 2025 my sports monthly pass would end , but still continuing on monthly basis and now reads ends 24 February 2025 I started a BT monthly sports pass months ago , (Been with BT a long time) after a month I cancelled it so only one monthly payment has been taken . Since then it keeps on showing a continuous month has been added but no further payments have been taken . I do not want this to go on without paying for the service in case I am liable to pay in the future Other than that contact customer services again . Thanks for any reply’s in advance

Re: BT / TNT Monthly SPORTS Pass

Manatarms84 — Sat, 25 Jan 2025 10:43:29 GMT

I would log into your online account and make sure it's cancelled, if it is then I would call BT and get the account looked at as it may just be a glitch on their end which I'm sure someone will be able to get fixed for you. May also be worth checking if the pass actually works or not.

Re: BT / TNT Monthly SPORTS Pass

minniedog — Sat, 25 Jan 2025 11:53:00 GMT

Many thanks for your reply , I think I will delete this post has you have the only one that answered either that or in wrong place . At present I can still view the sports on Discovery plus , even after contacting customer services stating cancellation will stop 24/1/25 . and no further monthly payments have been taken . I have always been with Bt sports but since the take over with TNT this has happened . Thanks again

Re: BT / TNT Monthly SPORTS Pass

Ali_A — Sat, 25 Jan 2025 12:13:32 GMT

Hi @minniedog

It's strange for the service to remain in place after it's been cancelled. It sounds like it may be a glitch with the system, since you're not being billed for it.

Can you give our Customer Service team a call so they can raise a ticket so that it can be investigated correctly and corrected?

Let us know how you get on.

Ali

Re: BT / TNT Monthly SPORTS Pass

minniedog — Sat, 25 Jan 2025 13:03:22 GMT

Thanks for your reply , I did chat with your customer services last week and they said the service would stop 24/01/25 and asked if any further payments had been taken and I said no , I checked my BT account again this morning and it stated subscription will end 24/02/25 and keeps on doing this . I also decided to restart my subscription and got email back stating subscription stating 25/02/2025 . I will try and contact customer services again to try and solve this matter

Re: BT / TNT Monthly SPORTS Pass

Ali_A — Sat, 25 Jan 2025 13:14:10 GMT

@minniedog If you've restarted the subscription it should automatically match up and sort itself out.

But no harm in giving the team a call just in case.

Thanks for getting back to me with this.

Ali

Re: BT / TNT Monthly SPORTS Pass

minniedog — Sat, 25 Jan 2025 13:20:59 GMT

Thanks for your reply . I thought that, it might sort it self out if restarted , Trying to find the best customer service number.

Re: BT / TNT Monthly SPORTS Pass

Ali_A — Sat, 25 Jan 2025 13:32:49 GMT

@minniedog

Best contact number would probably be the one currently on BT Contact Us | Billing page

Ali