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Fibre1 / Fibre 2 Query

64codo — Fri, 24 Jan 2025 23:59:59 GMT

I am hoping someone can help.

I renewed our broadband deal over a week ago. The order was cancelled yesterday by BT as their employee processed it incorrectly. I was asked to ring back today to get the order processed again. All was fine and I was offered the same deal and new order was placed. When I got the confirmation email the product ordered was Fibre 1 and not Fibre 2 as I had originally requested.

I rang back and was told that for my area I will get the same speed for Fibre 1 and 2 (49-55 Mbps). Is there any way I can check this as during the call when I asked if they were sure this was the case I was told I would need to cancel the order for them to check this. I find it hard to believe there is no other way to get this information.

Re: Fibre1 / Fibre 2 Query

Keith_Beddoe — Sat, 25 Jan 2025 07:40:53 GMT

@64codo

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL
Please include all notes at the bottom.

Your line may not support a faster speed.

Re: Fibre1 / Fibre 2 Query

64codo — Sat, 25 Jan 2025 11:51:15 GMT

Thanks Keith, results below:

Re: Fibre1 / Fibre 2 Query

Keith_Beddoe — Sat, 25 Jan 2025 12:03:52 GMT

You are already on fibre 2, according to the test results on 14th January 2025.

Downstream 60mbs upstream 20mbs.

Although you are at the bottom of the expected range of 67 to 80mbs.

You need to look at the home hub connection speeds and noise margin as there may be a line fault. Unless you have been restarting the home hub, and its seen as a fault.

Re: Fibre1 / Fibre 2 Query

64codo — Sat, 25 Jan 2025 12:26:24 GMT

Hi Keith

This is my concern. I am getting reasonable speeds at the moment. My concern is if I am changed to Fibre 1 my speed may be limited. I work from home, we stream tv. My daughter downloads large files for her job. My son is a gamer.

I wouldn’t know what I was looking at regarding home hub connection speeds and noise margin. This is a screenshot of my home hub results.

I would appreciate your thoughts.

Re: Fibre1 / Fibre 2 Query

Keith_Beddoe — Sat, 25 Jan 2025 12:44:11 GMT

Your maximum data rate is 67954Mbs, but your connection speed is 60Mbs. Owing to transmission overheads, the connection speed would be lower.

The downstream noise margin is higher than expected, which means that DLM (Dynamic Line Management) is either seeing a high error rate, or you have been restarting the home hub.

See https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799

Provided you do not restart the home hub, the connection speed should increase, with a reduction in the noise margin.

I suspect that any error in the order has been corrected. Check the connection speed again once there are no outstanding orders showing.

Re: Fibre1 / Fibre 2 Query

64codo — Sat, 25 Jan 2025 12:58:31 GMT

Thank you for all your help Keith. I will check again in a week or so.

Re: Fibre1 / Fibre 2 Query

iniltous — Sat, 25 Jan 2025 13:10:23 GMT

Although you currently aren’t getting much more than the F1 speed of 55Mb , ( you are getting 60Mb although you are benefiting from the full 20Mb upload , F1 is 10 Mb upload ) as stated your line is potentially underperforming anyway ,and may be capable of nearer 80Mb , the F2 limit , the range predicted is 67 to 80 Mb …. but in short the BT rep is wrong to say F1 is appropriate as you can’t do better than F1 speeds and if you were offered a price on F2 that’s now been changed to F1, you should call back and request F2 or an even better price on F1 ( FYI , it’s a pretty small difference anyway, £2 a month )

The difference between F1 and F2 for you , 55Mb instead of 60Mb is probably not going to be noticeable in everyday usage TBH , but that’s not really the point , they were less than honest with you

Re: Fibre1 / Fibre 2 Query

imjolly — Sat, 25 Jan 2025 13:22:22 GMT

@iniltous

with the size of the data uploaded shown on hub stats a drop from F2 20mb to F1 10mb would be a significant drop

Re: Fibre1 / Fibre 2 Query

64codo — Sat, 25 Jan 2025 13:28:30 GMT

Thanks Iniltous & imjolly

I will go back to BT and get it changed. I checked here as the person I spoke to initially for the first order was dishonest and that is why BT/Openreach cancelled the order.

The upload speed is important as my daughter works from home a couple of days in the week and downloads and uploads very large files.