This topic

FTTP broadband help

ITFCJosh — Sun, 03 Nov 2024 19:10:37 GMT

Hi all!

I live in a flat (Ground floor) In Ipswich (rent off mum) & currently have BT TV & broadband! (24 month contract has ended & gone up in price)

My area can Get FTTP Via Openreach & City Fibre! The flats & houses next to the road have it! (same post code) But in my section of flats private land (car park outside) can’t have it & don’t Have permission! From management agency!

when my mum emailed the management agency in June/July time all we got told was we know about FTTP in area & working on it!

What does my mum have to do for them to allow me to Have FTTP? Or can they refuse it!

I don’t want to be waiting another year or 2 I need FTTP ASAP

my contract is up & I want to get a good FTTP Deal!

Re: FTTP broadband help

36ULW — Sun, 03 Nov 2024 20:42:58 GMT

Can’t really tell from your post if the Managing Agent have refused to allow FTTP to be built in the block of flats or if they’re trying to get it installed.

Have Openreach wanted to and or tried to build FTTP in there but been stopped by the MA?

Re: FTTP broadband help

ITFCJosh — Sun, 03 Nov 2024 20:50:34 GMT

As far as I am aware Openreach (have no plans to install FTTP at the moment according to website) but have Tried to contact Management Agency & City Fibre have tried to contact Management agency but don’t have permission yet!

have no clue if it was refused etc if & when I will be allowed to have it!

but if it was how can I get FTTP in my flat?

Do I have any rights?

Re: FTTP broadband help

iniltous — Sun, 03 Nov 2024 20:55:39 GMT

https://commonslibrary.parliament.uk/getting-better-broadband/

There is a section , what if my landlord won’t allow FTTP to be provided.

Re: FTTP broadband help

ITFCJosh — Sun, 03 Nov 2024 21:03:24 GMT

Thank you I have looked at it! & they are within their rights to refuse FTTP broadband,

but as I say a section of flats can see from my Kitchen window have FTTP so I know it’s coming just wanna find out when

Re: FTTP broadband help

jac_95 — Sun, 03 Nov 2024 21:10:37 GMT

@ITFCJosh

If on private land and as this is a mdu then a wayleave agreement between the network provider (be that Openreach or an Alt net like CityFibre) and the land owner is needed.

Technically the network provider could gain permission via the courts but this is a last resort and may have financial implications.

If you and others in the MDU complain to the land owner of the property you live in , this may help stress to the owner of the benefits and importance of a future proof full fibre network.

The link @iniltous has posted also has some good advice when the land owner rejects permission and about checking your lease/leasehold agreement and getting professional and legal advice.

Re: FTTP broadband help

ITFCJosh — Sun, 03 Nov 2024 21:24:35 GMT

Thank you but as I say all Houses, apartments & flats next to road are connected to openreach & city fibre!

All flats on private land e.g block of flats next to carpark etc are not connected! Hopefully soon

when we asked in June/July time we didn’t get a no! Just it will be available at some point we are working on it!

Re: FTTP broadband help

jac_95 — Sun, 03 Nov 2024 21:42:42 GMT

@ITFCJosh

Afraid all you can do is to get the management company who owns or is acting on behalf of the land owner to liaise with the network infrastructure provider such as Openreach.

For Openreach you can get your management company to fill out the expression of interest form at https://www.openreach.com/broadband-for-landlords

However, if the management company say they are working on it then there may already be a discussion going on between them and the network infrastructure provider and all you can do is to constantly ask for updates from your management company on the matter

Re: FTTP broadband help

ITFCJosh — Sun, 03 Nov 2024 22:41:29 GMT

Thank you!

All I want from them is a time frame for example 2-3 months so I can plan who I go with etc!

so gonna get mum to ask how long till I can have FTTP

Re: FTTP broadband help

ITFCJosh — Wed, 13 Nov 2024 21:02:55 GMT

Update management agency not replied to email yet

I wanna cry 😭 as their is about 103GB black ops 6 (PS5) update tomz gonna take me forever to download it 🥲

mum going chase management agency up

Re: FTTP broadband help

ITFCJosh — Mon, 18 Nov 2024 18:51:44 GMT

Update I wanna cry 😭😭😭😭

Management agency have said (emailed mum) I need to contact openreach/city fibre to get FTTP installed as it not a communal matter! But when I contacted them they told me! Need permission from management agency! First

so really not happy!

what I do now?? Any ideas

Re: FTTP broadband help

jac_95 — Mon, 18 Nov 2024 19:15:43 GMT

Afraid all you can do is enquire if Openreach have any plans and as this is a leasehold property get the land owner to express their willingness to approve a wayleave

Openreach Enquiry form: https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Openreach wayleave agreement expression form: https://www.openreach.com/help-and-support/obtaining-wayleaves

Afraid for CityFibre you'll need to do your own research for similar forms (as this forum is for the ISP BT who don't use CityFibre but rather Openreach)

Re: FTTP broadband help

ITFCJosh — Mon, 18 Nov 2024 19:19:55 GMT

I have contacted openreach via the forums on their website! Waiting for reply! (BT said I should be connected with the next few months)

will contact management agency again as think mum didn’t word email properly! But as I say they keep saying I gotta contact them my self!

Management agency aren’t refusing it just telling l gotta sort it myself!

Re: FTTP broadband help

ITFCJosh — Fri, 22 Nov 2024 17:35:05 GMT

Update yay 🥳

With regards to; Flats 2-98 (evens) Provan Court, Ipswich, IP3 8GG

I will put this site in our reactive build queue and the residents will be notified when they can place an FTTP order,

Upon receipt of an order we will connect them.

This usually takes 6 to 8 weeks.

I would suggest that you call them again in a few weeks’ time to see if they can install the service for you.

Dose this mean I will be connect soon could it be ages away??

Re: FTTP broadband help

jac_95 — Fri, 22 Nov 2024 18:06:06 GMT

@ITFCJosh

Is this a response from Openreach forward to you by your buildings management company?

Re: FTTP broadband help

ITFCJosh — Fri, 22 Nov 2024 18:43:26 GMT

Yess

Management agency contacted Openreach this week to approve FTTP and that was Openreach response to Joanne at EWS who then forwarded the response to me today!

Dose this mean I will connected soon? Or could it be ages away?

Re: FTTP broadband help

jac_95 — Fri, 22 Nov 2024 20:10:20 GMT

@ITFCJosh

Unfortunately it's hard to give a timeline it could be a couple of months to a year(s) as issues and blockers may cause delays.

Keep an eye out for installation works and then you'll know that things have started to progress.

Re: FTTP broadband help

ITFCJosh — Fri, 22 Nov 2024 20:55:08 GMT

As far as I am aware

Management agency has given authorisation for Openreach to install FTTP/connect the flats! (This week they contacted them)

Now it’s up to them (Openreach)! to plan the works & connect the flats!

The building has FTTP cables going to it, most likely a connection box some where! It just not connected to the flats!

Hopefully soon!

But who knows

Re: FTTP broadband help

iniltous — Fri, 22 Nov 2024 21:16:01 GMT

The odd house numbers on the ‘court’ ( that are SDU , not Multiple Dwelling Units , MDU ) can already order FTTP so chances are the splitter node exists and an IJ intermediate joint or several , one for each ‘block’ have been provided in advance for the MDU’s , so there ate already fibres ‘lit’ and ready for use , that’s the good news , the potential bad news is it’s impossible for anyone on here to have any clue as to how long before FTTP is available to order in these MDU , it’s good that the building management have presumably consented to the work required , what’s not known is how quickly ( or slowly ) OR can get around to ‘block wiring’ these MDU , how much work is required, and how long that will take , as it’s a quite modern development there probably will be risers between floors , false ceilings with cable containment ( cable trays ) etc , so hopefully not too tricky to do.

MDU are a great candidate for handing out to contract on a turn key basis , in other words hand the entire build over to a contract firm , who advise when they have completed the build , but it could be Openreach direct labour , as stated the best evidence of something happening will be with your own eyes, if you see work taking place to cable the MDU’s , leaving a CSP/ connector block outside each individual unit , you know it can’t too be far off before you can order.

Re: FTTP broadband help

ITFCJosh — Fri, 22 Nov 2024 21:00:48 GMT

Thank you 🤩

so all the houses (freehold) have been connected to the FTTP network!

all the flats/apartments (lease hold) the buildings have been connected to the FTTP Network! Via splitter node! But each individual flats haven’t yet been connected!

so hopefully it will be soon that we are connected!

Management agency are happy for it to go ahead