This topic https://community.bt.com/t5/Bills-Packages/Charged-despite-returning-kit/m-p/2423152#M175902 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/343215">@HeroGarec</a>&nbsp;</P> <P>you would probably easier and quicker using message now and contacting billing team</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 30 Jan 2025 09:58:35 GMT imjolly 2025-01-30T09:58:35Z Charged despite returning kit https://community.bt.com/t5/Bills-Packages/Charged-despite-returning-kit/m-p/2423131#M175898 <P>I have returned my hub as directed, and I have evidence of this, but today received an email and text stating I would be charged £50. I can't locate an email address to send this evidence to?? Can someone please advise!</P> Wed, 29 Jan 2025 23:26:01 GMT https://community.bt.com/t5/Bills-Packages/Charged-despite-returning-kit/m-p/2423131#M175898 HeroGarec 2025-01-29T23:26:01Z Re: Charged despite returning kit https://community.bt.com/t5/Bills-Packages/Charged-despite-returning-kit/m-p/2423151#M175901 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/343215">@HeroGarec</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>If you <A href="https://www.bt.com/help/contact-bt" target="_blank">give our team a call</A> they will be able to take a look into this, and use the evidence you have to track down your return.</P> <P>Rach</P> Thu, 30 Jan 2025 09:56:27 GMT https://community.bt.com/t5/Bills-Packages/Charged-despite-returning-kit/m-p/2423151#M175901 Rach_H 2025-01-30T09:56:27Z Re: Charged despite returning kit https://community.bt.com/t5/Bills-Packages/Charged-despite-returning-kit/m-p/2423152#M175902 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/343215">@HeroGarec</a>&nbsp;</P> <P>you would probably easier and quicker using message now and contacting billing team</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 30 Jan 2025 09:58:35 GMT https://community.bt.com/t5/Bills-Packages/Charged-despite-returning-kit/m-p/2423152#M175902 imjolly 2025-01-30T09:58:35Z