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BT content partner section missing

Staff0402 — Fri, 31 Jan 2025 13:51:48 GMT

Hello,

I received an email from BT telling me I was eligible for a 12 month Xbox game pass due to my broadband package. However, following the steps in the email and also other posts on this forum, I'm still unable to find the "content partner" section where I can sign up for this (it is not appearing in my account or the "manage products" section).

Is there anything I can do to access this offer?

Re: BT content partner section missing

imjolly — Fri, 31 Jan 2025 14:34:49 GMT

have you tried searching forum for similar posts and solution?

when was your activation date? you need to wait a minimum of 14 days cooling off period has passed before you can access your pass

Re: BT content partner section missing

Leanne_T — Sun, 02 Feb 2025 11:07:44 GMT

Morning @Staff0402

Thanks for coming to the community.

If the 14 days have passed and you are unable to activate the Game Pass, please get in touch with our technical support guides. They can access your account and help you get this sorted.

Leanne.