https://community.bt.com/t5/Bills-Packages/Inactive-account/m-p/2423426#M175925 <P>contact billing team using message now and they will help</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Sun, 02 Feb 2025 10:43:10 GMT imjolly 2025-02-02T10:43:10Z https://community.bt.com/t5/Bills-Packages/Inactive-account/m-p/2423398#M175923 <DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><HR /><SPAN>Hi, I have returned to BT after having a previous BT account years ago. As I have signed back up with the same details, I now have 2 account numbers associated with MY BT. The inactive account always defaults and whilst I can use the drop down box in the billing part, it does not work in any of the other options (my services, usage etc). a small square appears below where the account number selection should be.</SPAN></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>Also after having a few connection problems when it was first installed, the Bot on text message always associates my old bt phone number against my mobile number (i dont have landline with this new account number)</P><P>Can the old account number be deleted permanently from MY BT?</P></DIV></DIV></DIV></DIV></DIV> Sun, 02 Feb 2025 06:32:14 GMT https://community.bt.com/t5/Bills-Packages/Inactive-account/m-p/2423398#M175923 mattconway1984 2025-02-02T06:32:14Z https://community.bt.com/t5/Bills-Packages/Inactive-account/m-p/2423426#M175925 <P>contact billing team using message now and they will help</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Sun, 02 Feb 2025 10:43:10 GMT https://community.bt.com/t5/Bills-Packages/Inactive-account/m-p/2423426#M175925 imjolly 2025-02-02T10:43:10Z