https://community.bt.com/t5/Bills-Packages/Broadband-package-end-email/m-p/2423757#M175951 <P>You say that you are currently on Fibre 100, which I assume is G.fast which still uses copper from the cabinet to the property and this has now been withdrawn by Openreach. The quotation you’ve shown states that it is for <STRONG>Full</STRONG> Fibre 100 which will require Openreach to install a new fibre cable to your property and install a new ONT. If you enter your postcode <A href="https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressSuggestedList" target="_blank" rel="noopener">here</A> and post the form together with the notes below it will show what is available.</P> Wed, 05 Feb 2025 18:31:12 GMT David500 2025-02-05T18:31:12Z https://community.bt.com/t5/Bills-Packages/Broadband-package-end-email/m-p/2423737#M175946 <P>Hi,<BR />My BT broadband contract was ending and so I renewed. I was told online <span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="Fibre100_1.png" style="width: 389px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86254iD41F46A60BC4E041/image-size/large?v=v2&amp;px=999" role="button" title="Fibre100_1.png" alt="Fibre100_1.png" /></span>during the renewal that my existing contract, "Fibre 100" costing approximately £70, no longer existed so I would have to move to a new full fibre contract also costing approximately £70.<BR /><BR />A few days later I received a renewal reminder email from BT offering me the existing "Fibre 100" contract for £29.99!<BR />I phoned BT broadband but they could not see the email.</P><P>I have cancelled the renewal and will try to get "Fibre 100" for £29.99.<BR /><BR />Does anyone else have any experience with this?<BR /><BR /></P> Wed, 05 Feb 2025 15:53:08 GMT https://community.bt.com/t5/Bills-Packages/Broadband-package-end-email/m-p/2423737#M175946 ConfusingEmail 2025-02-05T15:53:08Z https://community.bt.com/t5/Bills-Packages/Broadband-package-end-email/m-p/2423757#M175951 <P>You say that you are currently on Fibre 100, which I assume is G.fast which still uses copper from the cabinet to the property and this has now been withdrawn by Openreach. The quotation you’ve shown states that it is for <STRONG>Full</STRONG> Fibre 100 which will require Openreach to install a new fibre cable to your property and install a new ONT. If you enter your postcode <A href="https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressSuggestedList" target="_blank" rel="noopener">here</A> and post the form together with the notes below it will show what is available.</P> Wed, 05 Feb 2025 18:31:12 GMT https://community.bt.com/t5/Bills-Packages/Broadband-package-end-email/m-p/2423757#M175951 David500 2025-02-05T18:31:12Z