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Can’t view bills or anything MyBT related

Craig26 — Mon, 10 Feb 2025 10:22:05 GMT

I cannot view any bills or Usage due to the following: Due to a temporary hitch at our end

I did make a call a while back about this and it was said there was another account linked which was removed and after logging back into the app was still unsuccessful.

Re: Can’t view bills or anything MyBT related

Christopher_G — Mon, 10 Feb 2025 13:42:19 GMT

Hi @Craig26

Welcome to the community.

How long have you had this problem for? Since the call you mentioned, have you been able to view your bills at all?

Chris

Re: Can’t view bills or anything MyBT related

Craig26 — Mon, 10 Feb 2025 15:36:54 GMT

I have had the problem over a year

Re: Can’t view bills or anything MyBT related

Craig26 — Mon, 10 Feb 2025 15:37:52 GMT

Also not been able to view any bills since signing up for broadband

Re: Can’t view bills or anything MyBT related

Christopher_G — Mon, 10 Feb 2025 15:41:42 GMT

OK, thanks @Craig26

It does sounds like it could be an issue with the way your account is set up. I recommend having another chat with our Customer Support team to see if they can get it sorted for you.

Chris

Re: Can’t view bills or anything MyBT related

Craig26 — Mon, 10 Feb 2025 16:13:53 GMT

Thank you