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Xbox Game Pass - Unable to claim as no Content Partner showing in MyBT under Products

Hawlmark01 — Wed, 12 Feb 2025 10:09:59 GMT

I have recently upgraded my broadband and part of the deal was a 6 months Xbox Games Pass. The broadband has been operational for 16 days now but the Content Partner is still not showing in MyBT under Products so I am unable to claim this. I do not know who to contact to sort this out. Please can anyone help?

Re: Xbox Game Pass - Unable to claim as no Content Partner showing in MyBT under Products

imjolly — Wed, 12 Feb 2025 10:36:04 GMT

try contacting billing using message now and they should be able to help. it can take nearer 3 weeks after upgrade activation to see content partners

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Xbox Game Pass - Unable to claim as no Content Partner showing in MyBT under Products

Hawlmark01 — Thu, 13 Feb 2025 16:40:38 GMT

Many Thanks